Refund policy

Kindleport, LLC Return & Refund Policy

 

Because every item in our store is custom made to order, we're unable to accept returns or exchanges for a change of mind, incorrect size selection, or buyer's remorse. Each piece is produced specifically for you once your order is placed.

 

Defective or Damaged Items

If your order arrives damaged, defective, or misprinted, please contact us at support@kindleportshop.com within 30 days of delivery with your order number and a photo of the issue. We will happily replace the item at no cost or issue a full refund.

 

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, or if a package appears lost in transit, let us know within 30 days of the expected delivery date and we'll work with you on a replacement or refund.

 

Order Changes and Cancellations

Because production usually begins shortly after an order is placed, we can only accommodate changes or cancellations within 12 hours of purchase. Please email us as soon as possible if you need to make a change.

 

Personalization Errors

Please double check names, dates, and photos before checkout. If a personalization error was ours (for example, it doesn't match what you submitted), we'll correct it free of charge. We're not able to offer free reprints for details that were entered incorrectly by the customer, but we're happy to offer a discount on a corrected reorder.

 

How to Reach Us

Email: support@kindleportshop.com

Phone: (505) 932-6901

Mail: Kindleport, LLC, 7303 Montgomery Blvd NE, Albuquerque, NM 87109, United States